The Technical Dossier

The Challenge

The IT Service Desk was reactive. 30,000 employees waited for human agents to fix routine issues, creating a bottleneck that slowed down North American operations.

The Solution

This was not a simple integration; it was an architecture of Hyper-Automation. I orchestrated a multi-layered security and execution fabric:

The Brain: Moveworks AI acting as the conversational front-end.

The Hands: Nexthink Remote Actions to execute fixes on the endpoint (e.g., clearing disk space).

The Security Layer: I automated identity governance by integrating SailPoint and Azure AD via secure APIs and CyberArk for credential management.

The Legacy Bridge: For older, non-API Legacy Enterprise Portals, I engineered Selenium-based UI bots to physically automate password resets, bridging the gap between modern AI and legacy infrastructure.

The Challenge

Dubai's vision for a Smart City was trapped in a 30-day data ingestion cycle. Manual processes meant that vital city data took a month to become usable, stalling analytics and revenue.

The Solution

To build the city's digital backbone, I had to architect a Sovereign Cloud Ecosystem that met strict government compliance (ISO 27001/CSA STAR).

Data Contracts as Code: I replaced manual ETL with a code-first pipeline using the Informatica Design API SDK (Java) and Python, allowing datasets to be defined, tested, and deployed programmatically.

The Blockchain Foundry: I architected a BPaaS (Blockchain Platform as a Service) on Kubernetes. We migrated entirely off public tools (GitHub/TravisCI) to a Self-Managed GitLab instance, using Helm Charts to dynamically provision private ledgers and EFK/Grafana stacks for real-time observability.

The Challenge

With the iPhone launch and 4G rollout approaching, the legacy eShop infrastructure was fragile. Any downtime during these national events would result in massive reputational damage.

The Solution

The 'Zero-Downtime' mandate required a complete overhaul of the release engine for the Common eShop platform.

The Cutover Engine: I replaced manual deployment scripts with a fully automated CI/CD pipeline (Jenkins/Bash) capable of executing complex cutovers from Legacy eShop to the new Oracle ATG/WebLogic stack without service interruption.

Database Surgery: To handle the iPhone launch traffic, I performed critical performance engineering, identifying and resolving deep MySQL indexing bottlenecks. This reduced query response times from 2 minutes to sub-second speeds, preventing cascading failures during peak load.

The Challenge

In the high-stakes world of mortgage finance, data loss is unacceptable. The existing infrastructure faced challenges with disaster recovery times and data consistency across geographically distributed grids.

The Solution

I designed and implemented a Serverless Disaster Recovery solution for Fannie Mae's financial grids. This architecture leveraged event-driven computing to replicate data in real-time across regions, ensuring zero data loss.

Zero-Loss Grids: By decoupling the compute from the storage and utilizing advanced replication strategies, we achieved a near-zero Recovery Point Objective (RPO).

The Problem

In modern DevOps, 'Documentation Rot' is a critical failure point. Code parameters change, but documentation often lags behind, leading to API failures and developer confusion.

The Solution

Drift is an intelligent VS Code extension that analyzes code signatures in real-time. It detects discrepancies between the implementation (code) and the description (docs), flagging them as errors directly in the IDE.

Technical Depth: Utilizes Abstract Syntax Trees (AST) to parse function signatures and verify alignment with JSDoc/Comment blocks.